WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

FREQUENTLY ASKED QUESTIONS

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

FAQs

1.General Questions

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on tracking websites such as 7TRACK or Universal Parcel Tracking.

Can I cancel or modify my order?

We will process your order as soon as possible, but if you need to modify or cancel it, please contact our customer service team immediately. We will do our best to meet your requirements. Once the order has been shipped, we cannot make any further modifications.

2.Product Questions

What's in the box?
Each can of ZSY contains 20 non-tobacco nicotine sachets.

How long does a ZSY pouch last?
For the optimal ZSY pouch experience, we recommend users leave the product in for 30 minutes and before properly disposing of the pouch.

How do I use  ZSY pouches?
Pouches are designed for oral use. Simply insert one between your inner cheek and gum, and enjoy. Remove once satisfied and responsibly dispose of the pouch.

ARE ZSY NICOTINE POUCHES ADDICTIVE?
ZSY pouches contain nicotine. Nicotine is addictive chemical.

Is it possible to consume too much nicotine when using ZSY?
Yes. This is a product for adults who currently use nicotine. As with any product containing nicotine, you can become sick from taking in too much nicotine at once. We urge you to use one pouch at a time to get familiar with ZSY and its effects on you. If you feel ill, STOP USING THE PRODUCT. If you experience a serious adverse reaction (such as an unexpected reaction with medications you are taking), CALL YOUR PHYSICIAN OR POISON CONTROL CENTER RIGHT AWAY.

Who is ZSY for?
ZSY is designed for the adult nicotine consumer looking for a simple, easy-to-use, high impact product to fit their nicotine needs

3.Shipping & Orders

CAN I CANCEL OR MODIFY AN ORDER AFTER IT HAS BEEN PLACED?
We are not able to alter, change orcancelan order ater it has been shipped. We aim to ship online wholesale orders in1-2 business days. I fyouneed assistance with your order, please contact us immediately and we will be happy to assist you.

HOW LONG DOES SHIPPING TAKE?
All orders are fulfilled from our factory in Rancho Cucamonga, California. This allows us to provide faster shipping and consistent product quality across the U.S.
Shipping in the United States usually takes between 1-5 business daysdepending on your location and method of shipping. We aim to get orders out the door in 1-3 business days.
For large orders and LTL shipments, processing and shipping may take additional time.

MY ORDER SAYS IT S SHIPPED. BUT TRACKING INFORMATION ISN T AVAILABLE.
In this scenario, your order has left our warehouse, butithas notyet been scanned into the shipping carrier's system. This issue typicallyresolves in a day ortwo.
For large orders and LTL shipments, you may not receive regular tracking information due to this trucking provider.
If you have questions about the status of your order, please contact us.

I DIDN T RECEIVE MY ZSY ORDER, WHAT DOIDO?
If you haventreceived your ZSY order don'twory, we re here to help! First. check your tracking informationto see if there are any updates onyour package's location. If the tracking status hasn't changed or shows a delivery issue, please contact us.

4. Payment Questions

What payment methods do you accept?
We accept a variety of payment methods including credit cards Visa,MasterCard,American Express (AE),Discover,Diners Club,JCB.

Do you offer discounts for first-time buyers?

We occasionally offer promotions for new customers. Please check our website or sign up for our email list to stay informed about any ongoing offers.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

5.Contact Questions

How can I contact customer service?
You can reach our customer service team by emailing support@gozsy.com

How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@gozsy.com

How can I contact you regarding partnerships?
If you would like to contact us regarding partnership or affiliate opportunities, please email us at wholesale@gozsy.com

6.Returns & Refunds

How do I manage my subscription?
Access your account portal through the magic link in your email or by clicking on the link in the footer of our website. You can adjust delivery frequency, update payment methods, or cancel subscriptions as needed

How do I update my shipping address?
Log in to your account portal and navigate to the subscription details page to edit your shipping address. Ensure changes are made before the next order date to avoid delivery issues.

What happens if a product in my subscription is out of stock?
If an item is unavailable, we will notify you and provide options to modify your subscription or delay the shipment until the product is restocked.

What is my Subscribe & Save discount?
For a limited time, 10% off your first order.

How do I apply a discount code to my subscription?
Most discounts cannot be added to Subscribe & Save orders. Discounts that are applicable to subscription orders can be applied in customer portal.

How can I skip a delivery?
In your account portal, select the subscription you wish to modify and choose the option to skip the next delivery. This will postpone your shipment until the following cycle.

How do I cancel my subscription?
To cancel, log in to your account portal, select the subscription, and choose the cancel option. Please note that cancellations are permanent due to payment authorization rules.

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